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FAQ
Welcome to our FAQ page! We’ve gathered answers to the most common questions to make your shopping experience simple and stress-free.
1. Orders & Payments
Here you’ll find answers to questions about how to place an order, payment methods we accept, and what to do if you need to make a change after checkout.
What payment methods do you accept?
We currently accept Cash on Delivery only.
Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes, please contact us within 12 hours of placing your order.
2. Shipping
This section covers everything you need to know about delivery times within Egypt and how to stay updated on your order.
How long does shipping take?
Delivery within Egypt usually takes 2–5 business days.
How can I track my order?
For updates on your order status, please contact us at kovee.eg@gmail.com and our team will assist you.
3. Returns & Exchanges
Here you’ll find details on our return window, exchange options, and how to request a return.
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Please see our Refund & Return Policy for details.
Can I exchange for a different size?
Yes! If the size you want is in stock, we’ll be happy to exchange it.
4. Products & Sizing
This section answers common questions about sizing, product details, and color accuracy so you can shop with confidence.
How do I know which size to order?
Please refer to our Size Guide on each product page. If you’re unsure, contact us and our team will help.
Are the colors exactly as shown on the website?
We do our best to display accurate colors, but slight variations may occur due to screen settings.
5. General
This section covers additional questions that don’t fit into the above categories.
Do you have a physical store?
Currently, KOVE operates online only. All orders are placed through our website and delivered directly to your door.
How do I contact customer support?
You can reach us via our Contact Us page, email us at kovee.eg@gmail.com